ONLINE RETURNS POLICY
TENAUT are confident that you will be satisfied with every purchase you make. Should you experience any problems we have a simple and hassle free Returns Policy. Refunds will only be processed in accordance with this Refund and Returns Policy. We are committed to operate our Business in Terms of the Consumer Protection Act and all Policies are subject to the applicable law.
7 Day Exchange or Refund Policy
We will happily refund or exchange loose goods (goods that are not sold pre-wired and housed in an enclosure.) and pre-wired goods in an enclosure rated less than 1kVA if you return them within 7 days of purchase. Please ensure the goods are in the same new condition, unused and in the original packaging. You will be responsible for Shipping Costs, 25% Handling Fee and any other costs that may be incurred by TENAUT.
The return of goods to TENAUT, within 7 (seven) days of the date of the receipt of the goods, assumes the associated transaction falls within the scope of Section 44 of the Electronic Communications and Transmissions Act. This policy excludes items contemplated in Section 42(2) of the aforementioned Act.
What can I do if the goods are defective or damaged?
If your goods are defective or damaged, please ensure that you report this to TENAUT within a 24 Hour period of receiving your order. We will advise next steps which may include, amongst others, returning the goods, sending a technician out to you to inspect and rectify the defect etc. You can return these goods to us to an address we shall provide you based on the type of goods being returned. Returns can be either in person or via a courier service which will need to be arranged.
Notwithstanding the above, TENAUT shall not be required to accept the return of any goods, unless defective and TENAUT was notified within 24 hours of receiving the goods, if the goods have been:
- partially or entirely disassembled;
- physically altered;
- permanently installed, affixed or attached;
- Joined or added to or blended or combined or embedded within other goods or property
Customers agree that all returned products for credit, replacement or refund will be 100% complete, in a resalable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer.
If any component of the returned product is missing, TENAUT will refuse to accept the return or may impose additional charges against you for the replacement of the missing component.
TENAUT may impose a reasonable fee should it be necessary to restore the goods in order to render it suitably fit for re-stocking.
How will I be refunded?
Once we have accepted your return and approved a refund, you will be refunded in the same manner in which you paid TENAUT. This will either be by Credit Card, EFT or the Account used for the purchase will be credited.
If you are uncertain about our Returns Policy, please email info@tenaut.co.za
