PRIVACY POLICY
This Privacy Policy sets out how TENAUT uses and protects any information that you give TENAUT when you use this website.
TENAUT is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy.
TENAUT may change this Privacy Policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This policy is effective from 01/06/2021.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.
You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.
COLLECTION OF YOUR INFORMATION
We may collect information about you in a variety of ways. The information we may collect on the Site, including Mobile Application, includes:
•Name, Company Details, Job Title. Contact Information and email address.
•Demographic information such as Address and Postcode.
•Information relevant to customer surveys and/or offers.
•Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. In case of interacting via mobile applications, this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.
•Financial Data
Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site or our mobile application. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, PayFast, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
•Data From Social Networks
User information from social networking sites, such as Apple’s Game Center, LinkeIn, Facebook, Google+, Instagram, Pinterest, Twitter, including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks.
•Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and for the following reasons:
•Internal record keeping.
Use the information to improve our products and services.
Periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address or contact number which you have provided.
From time to time, we may use your information to contact you for market research purposes by email or phone.
Use the information to customize the website according to your interests.
•Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
•Process payments and refunds.
•Request feedback and contact you about your use of the Site.
•Resolve disputes and troubleshoot problems.
•Respond to product and customer service requests.
•Assist law enforcement and respond to subpoena.
•Compile anonymous statistical data and analysis for use internally or with third parties.
DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations.
Your information may be disclosed as follows:
•By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
•Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
•Interactions with Other Users
If you interact with other users of the Site and or Mobile Chat Services or Social Media linked to our Site, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.
•Online Postings
When you post comments, contributions or other content to the Site or our mobile applications, your posts may be viewed by all users and may be publicly distributed outside the Site and our mobile application in perpetuity.
•Third-Party Advertisers
We may use third-party advertising companies to serve ads when you visit the Site or our mobile application. These companies may use information about your visits to the Site and our mobile application and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.
What are Cookies and how we use them:
A cookie is a small file which is placed on your computer’s hard drive. This file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website and disable certain features that the website has available.
Website Analytics
We may also partner with selected third-party vendors to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site , determine the popularity of certain content and better understand online activity. By accessing the Site you consent to the collection and use of your information by these third-party vendors. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.
You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.
CONTACT US
If you have questions or comments about this Privacy Policy, please contact us at:
Tenaut (Pty) Limited
Postnet Suite 657
Private Bag X9
Benmore
2010
Email: info@tenaut.co.za
